Privacy policy.
Last updated March 11, 2023
Welcome to Radial Building and Renovation! We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what personal data we process, how, why, where we process it, and your rights as the data subject when you access/use the website at www.radialbuilding.com (hereinafter the “Website”).
The website is owned and controlled by Radial Building and Renovation, LLC, operating from its offices in Grand Junction, Colorado (hereinafter “the Company,” “we,” “us,” or “our”).
We process all personal data that we collect from you in compliance with the personal data protection laws of the jurisdictions where our customers reside, including but not limited to the European Union General Data Protection Regulation 2016/679 (EU GDPR), UK General Data Protection Regulation (UK GDPR), and the U.S. Privacy Laws.
By accessing or using our Website, you represent that you have read this Privacy Policy and agree to be bound by it.
Table of Contents
1. Scope
2. Definitions
3. Controller
4. Collection and Processing of Personal Data
5. Disclosure of Personal Data
6. United Kingdom and European Economic Area Residents
7. U.S. Privacy Laws
8. Consent
9. Security of Personal Data
10. Links to other websites
11. Amendments
12. Children’s Privacy
1. Scope
This Privacy Policy only applies to our website visitors, subscribers to our mailing list, and our customers who place an order through the Website to purchase our products and services (“you,” “your,” “user,” or “customer”).
2. Definitions
Any reference to the words “controller,” “data subject,” “personal data,” and “processing” in this Privacy Policy shall have the same meaning as specified in EU GDPR and UK GDPR.
3. Controller
We are the Controller of all the personal data collected about you when you access/use the Website. If you have any questions about our privacy practices or if you wish to exercise your rights as a data subject, you can contact us at:
Radial Building and Renovation, LLC
PO Box 1094,
Grand Junction, CO 81502
United States of America
Email Address: support@radialbuilding.com
4. Collection and Processing of Personal Data
We collect and process your personal data as follows:
4.1 When you place an order
When you place an order through the Website, we collect the following personal data from you: your full name, email address, phone number, shipping, and billing address. Please note that although you also provide your payment card details when you place your order through the Website, your payment data is directly processed by a secure third-party payment processor. We do not process any sensitive financial data.
Purpose of processing
We use your order-related personal data to process your order, contact you regarding your order, and process any returns or refunds, if applicable.
Legal basis
Our legal basis for processing this personal data is the performance of our contract with you. Retention
We may retain this personal data for up to seven years from the date of your last order.
4. 2 When you subscribe to our mailing list
When you subscribe to receive direct marketing communication from us, such as our newsletter, you provide us with your full name and email address. Please note that we may also make use of third-party tools that assist us with optimizing our email campaigns. These tools track how you interact with our emails and your device's operating system.
Purpose of processing
We use this personal data to send you marketing material that we think you will find interesting. Legal basis
Our legal basis for processing this personal data is your consent which you freely grant us when you subscribe to our mailing list. You are not under any obligation to subscribe to our mailing list, and you have the right to withdraw your consent at any time. To withdraw your consent, simply click the unsubscribe link at the bottom of our email.
Retention
We will only retain this personal data as long as we have your consent. We will immediately remove you from our mailing list when you withdraw your consent.
4.3 When you contact us
When you contact us through the contact form on the Website or by email, we collect your name, email address, phone number, and any personal data contained in the content of your message.
Purpose of processing
We use this personal data to respond to your inquiry and take other related actions to service your request.
Legal basis
Our legal basis for processing this personal data is our legitimate interest which does not override your rights as a data subject. We only retain this data for one year from the last communication date. Please note that the data may be kept for a longer period if the data is required for the establishment or defense of any legal claims.
4.4 Social media interaction
When you interact with us through our social media pages on third-party platforms such as Facebook or Instagram, we may collect and process your personal data, including your name, your IP address, publicly available information on your social profile, images, comments, or other information that you voluntarily submit.
Purpose of processing
We process this data to engage with you through our social media pages.
Legal basis
Our legal basis for processing this personal data is our legitimate interest which does not override your rights as a data subject.
Retention
We will only retain this personal data as long as you are an account holder of the social account used to interact with our social media page.
4.5 When you visit the Website
When you visit the Website, we may collect your IP address and some anonymous usage data such as the pages you visit, the duration of your stay, your device, and browser type.
Purpose of processing
We use this data to improve our understanding of our users/customers, offer a more personalized user experience, improve our marketing efforts and reach new audiences.
Legal basis
Except for strictly necessary cookies which do not require your consent (ePrivacy Directive 2002/58 EC), your personal data is only processed with your consent when you accept our cookies. You can decline cookies from the Website by clicking the decline button in the cookie banner on the Website or changing your browser settings to decline all third-party cookies. Please see our cookie banner to learn more about which cookies we use and how we use them.
Retention period
We will not store this data for longer than specified for each cookie.
5. Disclosure of Personal Data
We do not sell or rent your personal data. We only disclose your personal data for the purposes described in this Privacy Policy, including:
5.1 Third-Party Service Providers
We may disclose your personal data to third-party service providers (“Service Providers”) who help us with the performance of our business operations, such as payment processing, emailing tools, analytics, marketing, customer support, and other purposes for which your personal data is processed as described in Section 4 of this Privacy Policy.
5.2 Change of ownership
In the future, if we enter into any sale/purchase negotiation or transaction with another business, your personal data may be disclosed to such other business as part of negotiation and due diligence. If any commercial transaction results in a change in ownership of the Company, the personal data we process may be transferred to the new entity as part of the commercial transaction. Please note that in the scenarios above, your personal data will continue to be governed by this Privacy Policy, except in cases where you expressly consent otherwise.
5.3 Protection of our rights
We may disclose your personal data to:
1. Enforce our legal rights;
2. Defend ourselves against any legal actions or complaints; or,
3. Prevent any illegal activities such as fraud.
5.4 Lawful requests
If we receive a lawful request for your personal data from any law enforcement authorities or courts of law with jurisdiction over the Company, we will only disclose your personal data where we are legally obliged to provide it.
6. United Kingdom and European Economic Area Residents
If you are in the United Kingdom or the EEA, you have the following rights as a data subject:
6.1 Right to access your personal data that we process
You have the right to request access to your personal data or a copy of your personal data that we have by contacting us at support@radialbuilding.com.
6.2 Right to rectification of any incorrect or incomplete personal data
If the personal data we process for you is incorrect, outdated, or incomplete, you may request us to rectify, update or complete your missing personal data by contacting us at support@radialbuilding.com.
6.3 Right to object to the processing of your personal data
In certain circumstances, you may have the right to object to our processing of your personal data or request that we restrict processing your personal data by contacting us at support@radialbuilding.com.
6.4 Right to request deletion of your personal data
You may request the deletion of your personal data that we process. You acknowledge and agree that we are only obliged to delete such personal data for which we do not have any legal basis for processing. We have the right to retain some of your personal data in the following instances:
If you are party to any unresolved disputes with the Company, the Company may retain all necessary personal data until such dispute is resolved;
For our compliance with applicable law; and/or
For our legitimate business interests, including preventing fraud.
If we cease to have a legal basis for processing your personal data, we will either delete or irreversibly anonymize your personal data so it cannot be linked back to you.
6.5 Right to withdraw your consent
To the extent that we rely upon your consent as the legal basis for processing of your personal data, you have the right to withdraw your consent at any time. You can opt out of receiving marketing communication from us by clicking the ‘unsubscribe’ link at the bottom of our marketing emails. You can also block the use of our cookies to which you previously consented by accessing your browser settings.
6.6 Right to complain to a data protection authority
Individuals in the UK & EEA have the right to file a complaint against any infringement of their data rights with their local data protection authority.
7. U.S. Privacy Laws
7.1 California Online Privacy Protection Act (CalOPPA)
We do not sell your personal data to any third parties. If you reside in the State of California, you have the right to request information regarding the disclosure of your personal information by the Company to third parties for direct marketing purposes. If you wish to make a request, please contact us at support@radialbuilding.com. We will make our best effort to respond to you within 20 business days.
You also have the right to request information about our privacy practices, how we collected your personal data, and with whom we share your personal data. You may make specific requests to exercise the aforementioned rights by sending a support request.
CalOPPA also requires us to inform our users how we respond to Do Not Track (“DNT”) signals when the user visits the Website. Please note that we currently do not respond to DNT signals.
7.2 Children Online Privacy Protection Act (COPPA)
The Children’s Online Privacy Protection Act (COPPA) puts parents in control of the collection of personal information from children under the age of thirteen. In compliance with the COPPA Rule, we do not knowingly collect any personal information from children under the age of 13. If you are a parent of a child who has submitted any personal information on the Website, you have the right to request the deletion of such information by contacting us.
7.3 CAN-SPAM Act
In compliance with the CAN-SPAM Act, we agree that:
If a message we send you is an advertisement, we will identify it in a reasonable way.
We will enable you to unsubscribe from our emails using the unsubscribe link at the bottom of our email.
We will honor your decision to opt out of receiving emails from us.
We will not mislead you by using any misleading subjects or email addresses.
We will include our business address in our correspondence with you.
8. Consent
By submitting your personal data through the Website, you consent to our collection, processing, disclosure, and storage of your personal information as outlined in this Privacy Policy. IF YOU DO NOT AGREE WITH HOW WE PROCESS YOUR PERSONAL INFORMATION, YOU SHOULD IMMEDIATELY CEASE THE USE OF THE WEBSITE.
9. Security of Personal Data
We care about the security of your personal data, and we use industry best practices to ensure that your data is protected from all unauthorized access, use, modification, destruction, and accidental loss. However, the technical realities of our present world mean that despite our best efforts, no mode of digital storage and transmission of information over the internet is completely secure. Therefore we cannot offer you any guarantees as to the security of the data that we store.
10. Storage
The Website is maintained and operated from our head offices in the United States of America. By using the Website, you agree to the transfer of your personal data to the United States of America, where it will be processed in accordance with this Privacy Policy.
11. Links to other websites
The Website may contain links that will redirect you to third-party websites. Such third-party websites are not owned or operated by us. These third-party websites are governed by their own legal Terms and Conditions and Privacy Policy. We advise you to review all third-party Terms and Privacy Policy before making use of such websites. You understand that the presence of any third-party links on the Website does not constitute an endorsement of such a third party, and we cannot be held responsible for such a third party’s actions. Your decision to visit these third-party sites is entirely at your own risk.
12. Amendments
We may amend this Privacy Policy from time to time. If we make any material changes to this Privacy Policy, we will notify you by email (if you have consented to receive communication from us) or by updating the last modified date on the top of the webpage where this Privacy Policy appears. It is solely your responsibility to periodically review this Privacy Policy to familiarize yourself with any changes.